Terms of Service

Last updated: 24 January 2026

This website is operated by Chosen Ecom Limited. Throughout the site, the terms “we”, “us” and “our” refer to Oak & Coast.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access the website or use any services.

1. Online Store Terms

By agreeing to these Terms, you confirm you are at least the age of majority in your state or territory of residence, or you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you violate any laws in your jurisdiction.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time (to the extent permitted by law).

You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks. Payment information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.

3. Product Information, Pricing & Availability

We strive to ensure that product descriptions, images, and pricing are accurate. However, we do not warrant that product descriptions or other content are error-free.

We reserve the right to modify, discontinue, or limit quantities of any products without notice.

All prices are listed in AUD unless otherwise stated.

4. Orders & Payment

All orders are subject to acceptance and availability.

We reserve the right to cancel or refuse any order if we suspect fraud, unauthorised activity, or violation of these Terms.

Payment must be received in full before an order is processed and dispatched.

5. Shipping & Delivery

Delivery times are estimates only and are not guaranteed. Please refer to our Shipping Policy for details.

We are not responsible for delays caused by carriers or events beyond our reasonable control.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and design, is the property of Oak & Coast or its licensors and is protected by intellectual property laws.

You may not use our content without prior written consent.

8. Limitation of Liability

To the extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Nothing in these Terms excludes, restricts, or modifies any rights you may have under Australian Consumer Law.

9. Third-Party Services

We may provide access to third-party tools or services. We are not responsible for examining or evaluating the content or accuracy of such services and shall not have liability for third-party materials.

10. Governing Terms

These Terms apply to your use of our website and purchase of products. Nothing in these Terms limits or excludes consumer guarantees and rights that apply under Australian Consumer Law.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting on the website.

12. Business & Contact Information

Brand Name: Oak & Coast
Legal Entity: Chosen Ecom Limited
Registered Jurisdiction: Hong Kong
Registered Office Address:
Room 1702, 17/F
Chinachem Hollywood Centre
1–13 Hollywood Road
Central, Hong Kong

Email: info@oak-coast.com
Phone: +61 370492714