Privacy Policy

Last updated: 24 January 2026

This Privacy Policy explains how Oak & Coast (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from oak-coast.com.

1. What Information We Collect

1.1 Information you provide to us

Contact details (name, email address, phone number)
Order details (billing/shipping address, items purchased, order notes)
Customer support information (messages, return requests, enquiries)

1.2 Information collected automatically

Device information (browser type, IP address, device identifiers, time zone)
Usage information (pages viewed, clicks, time on site, referral source)
Cookies and similar technologies used to operate and improve the site

2. How We Use Your Information

We use personal information to:

Process and fulfil orders (including shipping and delivery updates)
Communicate with you about your order, returns, or support requests
Screen orders for potential risk or fraud
Improve and optimise our website and customer experience
Provide marketing and advertising (where permitted and based on your preferences)
Comply with legal and regulatory obligations

3. Cookies & Advertising

We use cookies and similar technologies to operate our website, remember preferences, analyse website traffic, and support advertising.

We may use third-party services (such as analytics and advertising partners) that collect information through cookies or similar technologies to help us understand how customers use our website and to display relevant ads.

You can manage cookies through your browser settings. Disabling cookies may affect some website functionality.

4. Sharing Your Information

We may share your personal information with trusted third parties only as necessary to operate our business, including:

E-commerce platform and service providers (website hosting and store operations)
Payment processors to process transactions securely
Shipping and logistics partners to deliver your order
Analytics and advertising providers to help us improve performance and marketing

We may also disclose information if required by law, regulation, legal process, or governmental request, or to protect our rights and prevent fraud.

5. International Data Transfers

Your personal information may be stored or processed using service providers located in different countries. As a result, your personal information may be transferred outside Australia.

Where we transfer personal information internationally, we take reasonable steps to ensure it is handled securely and in accordance with this Privacy Policy and applicable laws.

6. Data Security

We take reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including for legal, accounting, dispute resolution, and compliance obligations.

8. Your Rights & Choices

You may request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.

You may opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us.

9. Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

11. Contact

If you have questions about this Privacy Policy or would like to make a privacy request, contact us:

Email: info@oak-coast.com
Phone: +61 370492714