Payment Policy

Payment Policy

Last updated: 24 January 2026

This Payment Policy explains how payments are processed on oak-coast.com.

1. Accepted Payment Methods

We accept secure online payments through the payment methods displayed at checkout. These may include major credit/debit cards and other secure payment options shown at checkout.

All available payment methods will be clearly displayed before you complete your purchase.

2. Currency

All prices displayed on our website are listed in Australian Dollars (AUD) unless otherwise stated.

If you use a card issued outside Australia, your bank may apply currency conversion fees or international transaction charges. These fees are set by your financial institution and are not controlled by us.

3. Payment Processing

Payment must be received in full before an order is processed and dispatched.

By placing an order, you confirm that you are authorised to use the selected payment method and that the payment information you provide is accurate and complete.

4. Payment Security

Payments are processed through secure third-party payment providers using encrypted technology.

We do not store full credit card details on our servers.

5. Fraud Prevention

To protect customers and prevent fraudulent transactions, we reserve the right to:

  • Request additional verification for certain orders
  • Delay, cancel, or refuse orders where suspicious activity is detected

If your order is flagged for verification, we may contact you using the details provided at checkout.

6. Pricing Errors

While we aim to ensure pricing accuracy, errors may occasionally occur.

If a pricing error is identified after an order has been placed, we reserve the right to cancel the order and issue a full refund.

7. Chargebacks

If a chargeback is initiated, we may provide order and delivery evidence to the payment provider as part of the dispute process, in accordance with applicable laws.

If you have an issue with your order, please contact us first so we can help resolve it.

8. Contact

Email: info@oak-coast.com
Phone: +61 370492714